Support your customers wherever they are.

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4,500+ Happy users
3,000,000+ Messages handled each month
60+ Integrations
50+ Languages

#1 Helpdesk for eCommerce

Manage large volumes of customer support from your site and across multiple online channels using a single easy-to-use dashboard. Spread support across your team, or direct certain requests to specific members.

Respond faster

XSellco Fusion doesn’t just manage your customer support tickets - it puts data at your fingertips to help you answer them quickly and accurately. Product and Order data, delivery information, and previous communications are automatically attached to incoming queries so you can answer without having to search elsewhere. Fusion cuts support time in half!


Save time and sell more with our multichannel helpdesk

Speak their Language

XSellco Fusion translates incoming messages into your preferred language - lets you answer them and then re-translates before delivery. This allows you to extend the territories into which you sell without needing native speakers for support.

One-Click and Fully-Automated answers

Use Customer Support templates and SmartTags to speed up your responses. XSellco Fusion will even suggest which template is likely to suit the query best. Also, Fusion can automatically answer certain queries without requiring any input from your staff.

See the full picture

All sales details, shipping information and customer messages are threaded together giving you all the information you need to provide a speedy and accurate reply.

Beat Marketplace Service Levels

Selling on Amazon, eBay or other marketplaces? You know that meeting the response guidelines means you get listed higher and sell more. XSellco Fusion keeps you aware of the time left to reply so you never run late and keep your seller rating high.

Insightful reports

Powerful ticket & team reporting lets you analyze the type of tickets you’re receiving and measure how well your team are performing, allowing you to focus on areas for improvement. Selling a product that requires a lot of support but can’t measure it? XSellco Fusion is there to help.

Acceso desde cualquier lugar

Fusion Mobile le permite manejar su atención al cliente en cualquier momento y en cualquier lugar, lo que significa que usted puede hacer frente a los problemas más rápido y más eficiente que nunca.

Respond to customers where they are

Integrations into social platforms such as Twitter & Facebook allow you to engage with customers and answer any queries or complaints on their preferred social channels from within XSellco Fusion.


"Since we've begun using Fusion, we've experienced an increase in customer retention, faster resolution times and an uplift in sales generated through our marketplaces."

MicksGarage, European eCommerce Site of the Year 2015

Una cuenta, múltiples canales

XSellco Fusión soporta múltiples canales e integraciones , lo que significa que tienes todo lo que necesitas en un solo lugar .

amazon ebay magento shopify woocommerce bigcommerce prestashop allegro fnac mirakl facebook twitter

Traducción automática

XSellco Fusion will automatically detect the language of every mail you get in, and translate it into your preferred language. Simply reply in your own language, and it will be translated for you.

Flag English
Flag Deutsch
Flag español
Flag français
Flag italiano
Flag русский
Flag 日本語
Flag עברית
Flag हिंदी
Flag 中文

Y mucho más...


Respond faster with helpdesk automation

With easy-to-use Templates & SmartTags, quickly automate responses for common customer support queries and reduce your response time by an average of 46%.

Negative Feedback
  • Email templates improve your efficiency by pre-populating information for common replies that you send. With just one click your response is sent.
  • SmartTags make responses faster and more personal by giving you instant access to customer details such as customer name and order ID. Simply enter #hashtag as you reply and the available options are automatically presented.

Extensive suite of Integrations

Forget checking and logging into multiple systems and accounts. With integrations to Amazon, eBay, Shopify, Magento, Prestashop, WooCommerce, BigCommerce, Linnworks, Brightpearl, ChannelAdvisor, Allegro to name a few, as well as full social integrations with Facebook & Twitter, easily connect and manage all of your customer support through XSellco Fusion.

Fusion

Rescue your inbox

  • XSellco Fusion automatically filters, sorts and organizes large volumes of customer support messages and allows you to assign tickets seamlessly to specific folders and support agents – ensuring your Fusion inbox is organized clearly and quickly.
  • By delivering fast access to support tickets, folders and rules streamline your inbox and improve your customer support performance.
Fusion

Collaboration

XSellco Fusion is perfect for teams of any size. Collaborate with team members and quickly delegate, assign and solve tickets together. Add internal notes and send external emails for clear communication when sharing tickets with your team.

Fusion

Safe & secure

Protect sensitive account passwords, as well as important customer information. With XSellco Fusion’s strong administrative settings, create limited access accounts for team members so you can control who sees what.

With our secure AWS-powered platform, we protect your customer details and order information at all times.

Fusion

XSellco Fusion™ comes with a free 14 day trial. No credit card details required.

Principiante
$79 /mes
 
  • Tickets de soporte /mes
    500
  • Un usuario
    Ilimitado
  • Canales de venta
    Ilimitado
  • Plantillas de respuesta
    Ilimitado
  • SmartTags
    Ilimitado
  • Asistencia
    Correo electrónico
  • Traducción de idiomas
Pequeño
$219 /mes
 
  • Tickets de soporte /mes
    2000
  • Un usuario
    Ilimitado
  • Canales de venta
    Ilimitado
  • Plantillas de respuesta
    Ilimitado
  • SmartTags
    Ilimitado
  • Asistencia
    Correo electrónico
  • Traducción de idiomas
Medio
$339 /mes
 
  • Tickets de soporte /mes
    4000
  • Un usuario
    Ilimitado
  • Canales de venta
    Ilimitado
  • Plantillas de respuesta
    Ilimitado
  • SmartTags
    Ilimitado
  • Asistencia
    Email / Teléfono
  • Traducción de idiomas
Grande
$599 /mes
 
  • Tickets de soporte /mes
    8000
  • Un usuario
    Ilimitado
  • Canales de venta
    Ilimitado
  • Plantillas de respuesta
    Ilimitado
  • SmartTags
    Ilimitado
  • Asistencia
    Email / Teléfono
  • Traducción de idiomas
¡Tenemos planes que se adaptan a tus necesidades! We appreciate businesses come in different shapes and sizes. That's why we have a range of plans to suit small businesses, big businesses and everything in-between. Please feel free to Ponte en contacto con nosotrossi tiene alguna pregunta o duda acerca de nuestros planes o simplemente desea un presupuesto .

COMENZAR EL PERÍODO DE PRUEBA GRATUITO DE 14 DÍAS
Los precios no incluyen VAT ni otros impuestos sobre ventas.

Preguntas más frecuentes

¿Qué cuenta como un recibo?
Cada recibo incluye el contacto inicial y todos los correos electrónicos posteriores necesarios para resolver el problema.
¿Se puede bloquear el acceso si excedo mi límite?
We'll never lock you out! A warning is shown as you approach your limit and you can always view incoming messages. Upgrades are instant but you can also reply to the additional messages outside Fusion.
¿Qué pasa si todo es ilimitado?
Puede configurar de forma ilimitada usuarios, tiendas y canales en XSellco Fusion. Queremos ayudar a que su negocio crezca y darle todo el poder de Fusion es algo bueno para las dos partes.
Espere un momento, ¿quiere decir que obtengo la información de los pedidos en mi correo?
¡Por supuesto! Fusion le informa sobre el pedido del cliente, cuándo fue enviado, cuándo llegará aproximadamente... y mucho más. Todo, justo donde lo necesita.
¿Cuántos tiques necesito?
Ticket count varies depending on the complexity of your products, but we typically find that customers need around 1,000 to 1,500 tickets per full-time support agent that you have. At the end of your trial we'll recommend a plan that suits your business.
¿Cuentan los correos basura?
If you flag an email as spam, it will not be counted.
¿Qué ocurre si no me gusta Fusion?
All incoming and outgoing channel messages will still be available to you in Amazon and eBay at the end of your trial. We also copy your preferred email address on every message.
¿Dónde está la trampa?
¡No la hay! El pago es mensual y se puede cancelar en cualquier momento. Sabemos la importancia que tiene una alta valoración cuando se trata de una exitosa tienda en línea y queremos que sea lo más fácil posible para los vendedores. Comience el periodo de prueba y vea por si mismo cuánto tiempo y dinero puede ahorrar con XSellco Fusion.

Sin instalación, tarifas de configuración ni contratos

No long term contract commitment. Upgrade / Downgrade or Cancel at any time.

COMENZAR EL PERÍODO DE PRUEBA GRATUITO DE 14 DÍAS
Activado por AWS Cloud Computing Aplicación compatible con eBay
Ask us a question!